This document sets out the general terms and conditions governing:
(i) the use of the official website of La Garaventa – Serviced Apartments (the “Website”), available at https://lagaraventa.com;
(ii) bookings and stays in the apartments managed by the property (the “Property”).
(i) the use of the official website of La Garaventa – Serviced Apartments (the “Website”), available at https://lagaraventa.com;
(ii) bookings and stays in the apartments managed by the property (the “Property”).
For the purposes of these Terms and Conditions, “Guest” means any natural person who visits the Website and/or makes a booking for themselves or for third parties; “Booking” means a request for a stay, completed in accordance with the procedures set out in the following sections; “Accommodation Contract” means the agreement concluded between the Guest and the Property following confirmation of the booking.
Use of the Website and submission of a Booking imply full acceptance of these Terms and Conditions, which we invite you to read carefully before proceeding. In case of any doubts, you may contact the Property via the Contact page.
The latest updated version of these Terms and Conditions is always available on this page and prevails over any previous versions published online or communicated in any other form.
The Website is intended solely for informational and promotional purposes and allows the Guest to learn about the apartments, the services offered, and the procedures for making a Booking. The Guest agrees to use the Website in compliance with the law, these Terms and Conditions, and common standards of good conduct.
It is prohibited to use the Website for fraudulent purposes, to cause harm to the Property or third parties, to attempt unauthorized access to systems, data or information, or to engage in any activity that may compromise the proper functioning of the Website.
The information, photographs and texts on the Website are to be considered indicative; the Property reserves the right to make changes to content, services and rates at any time without prior notice, without prejudice to the conditions already agreed for confirmed Bookings.
The Website may contain links to third-party websites, platforms or tools (for example, the Octorate online booking system or external booking portals). The Property does not control such websites or their content and cannot be held responsible for any malfunctions, inaccuracies or damages arising from their use. The Guest is invited to also review the terms and conditions of each third-party service used.
The Property undertakes to keep the Website reasonably available and up to date, but does not guarantee the absence of interruptions, errors or technical malfunctions. In no event shall the Property be held liable for any direct or indirect damages arising from the temporary inability to access the Website or use its features.
Booking the La Garaventa apartments can be made through:
- direct request to the Property via the forms available on the Contact page of the Website;
- the online booking system managed through the Octorate platform or equivalent tools connected to the Website;
- external booking platforms (for example OTAs such as Booking.com, Airbnb, or other authorized partners).
At the time of the Booking request, the Guest undertakes to provide complete, accurate and up-to-date information (including, where required, a phone number, a valid email address, and an identification document number). The Property shall not be responsible for any inconvenience or issues arising from incomplete or incorrect data provided by the Guest.
A Booking is considered confirmed only upon receipt of a written confirmation from the Property or from the platform through which it was made (confirmation email, platform messaging, digital voucher or equivalent). Any quotations or availability communicated verbally or via email, in the absence of confirmation, do not constitute a binding Booking.
For certain rates or periods, the Property may require the payment of a deposit or the provision of a credit card as a guarantee; where applicable, such conditions will be clearly indicated during the Booking process.
In the case of Bookings made through third-party platforms, in addition to these Terms and Conditions, the specific terms published on the relevant platform shall apply, and the Guest is required to read and accept them.
Accepted payment methods (for example, credit card, bank transfer, or other electronic systems) are indicated from time to time during the Booking process, both on the Website and on any third-party platforms used. Some rates may require full or partial prepayment of the stay.
Unless otherwise specified, the balance of the stay must be paid within the timeframes communicated during the Booking process or, in any case, before the start of the stay. In the absence of payment within the agreed timeframe, the Property reserves the right to consider the Booking cancelled, applying any penalties предусмотренные by the applicable cancellation policy.
The Property may require a security deposit as a guarantee for any damage caused to the apartment or common areas. The amount, payment method, and conditions for the return of the deposit will be communicated prior to the confirmation of the Booking.
The tourist tax, if applicable under current local regulations, is borne by the Guest and collected according to the methods and rates established by the competent authority. The amount of the tourist tax is generally not included in the listed rates, unless otherwise specified, and may be paid separately according to the instructions provided by the Property.
Any additional costs (for example extra cleaning, on-request services, late check-out if available) will be communicated in advance and charged in accordance with what has been agreed with the Guest.
The conditions for modification and cancellation vary depending on the type of rate selected (for example, flexible, non-refundable, promotional) and the channel through which the Booking was made. These conditions are clearly indicated during the Booking process and are included in the confirmation.
For Bookings made directly with the Property (via the Website, email, or telephone), any modification requests (for example changes in dates, number of Guests, or type of apartment) will be accommodated subject to availability and may result in rate adjustments. Requests must be submitted in writing to the contact details provided on the Contact page.
Cancellations of direct Bookings must be communicated in writing. Depending on the timing of the cancellation relative to the arrival date, penalties may apply in accordance with the policy communicated during the Booking process (for example retention of the deposit, charge of one or more nights, or no refund for non-refundable rates).
For Bookings made through third-party platforms (OTAs), the Guest must refer to the modification and cancellation procedures and conditions provided by the relevant platform and stated in the Booking confirmation. In the event of discrepancies, the conditions published on the platform through which the Booking was made shall prevail.
In the event of a no-show (failure to arrive without prior notice) or early departure before the booked dates, unless otherwise agreed, the Property reserves the right to retain all or part of the amounts already paid and/or charge the booked nights, in accordance with the applicable cancellation policy.
During the stay in the La Garaventa apartments, the Guest agrees to comply with the following rules, aimed at ensuring comfort, safety, and peace for all Guests and neighbours:
- Check-in and check-out times: standard arrival and departure times are communicated during the Booking process and indicated in the confirmation. Any different requirements (early check-in, late check-out) must be agreed in advance and are subject to availability and, where applicable, additional charges.
- Number of Guests: it is not permitted to exceed the maximum number of persons declared in the Booking for each apartment. The presence of additional persons must be previously authorized by the Property.
- Proper use of spaces: the Guest is required to use the apartment and common areas with due care, avoiding any behavior that may cause disturbance or damage.
- Prohibition of parties and noise: parties, events, or noisy activities are not allowed, especially during evening and nighttime hours, in compliance with condominium quiet hours.
- Smoking: smoking is prohibited inside the apartments and in indoor common areas. Where outdoor spaces are available, the Guest is invited to use them responsibly and dispose of waste properly.
- Pets: the admission of pets must be agreed in advance with the Property. In the absence of written agreement, pets are considered not permitted.
- In compliance with condominium regulations, infants and children up to 2 years of age are not allowed.
- Damages and liability: the Guest is responsible for any damage caused to the apartment, furnishings, equipment, or common areas by themselves or by persons accompanying them. In such cases, the Property may retain all or part of the security deposit, request reimbursement for repair/replacement costs, or charge additional amounts.
The Guest also undertakes to comply with safety regulations and any instructions provided in the apartment or communicated by the Property (for example regarding the use of systems, electrical devices, keys, or access codes).
Personal data collected through the Website (for example via contact forms or booking systems) or during the management of Bookings and the stay are processed by the Property as the Data Controller, in compliance with the applicable data protection regulations.
The purposes, methods of processing, legal basis, the rights granted to data subjects, and all other relevant information are described in detail in the Privacy Policy and, with regard to the use of cookies and similar technologies, in the Cookie Policy.
We invite the Guest to carefully review these documents, available on the respective pages of the Website, before entering their personal data or making a Booking:
For any requests or clarifications regarding privacy, you may contact the Property using the contact details provided in the Privacy Policy and on the Contact page.
These Terms and Conditions are governed by Italian law, without prejudice to any mandatory consumer protection provisions that may apply based on the Guest’s place of residence.
Any dispute relating to the interpretation, execution, or termination of the Accommodation Contract and/or these Terms and Conditions shall be subject to the exclusive jurisdiction of the court of the place where the Property is located (Court of Genoa), without prejudice to the mandatory jurisdiction of the consumer where provided by applicable law.
However, it is in the interest of the Property to seek, wherever possible, an amicable resolution of any disputes: we therefore invite the Guest to contact us promptly in the event of any issues or dissatisfaction, so that a balanced solution can be identified together.
The Property reserves the right to update, supplement, or modify these Terms and Conditions at any time, including to comply with regulatory changes or developments in the services offered.
Any changes shall take effect from the moment they are published on the Website, unless otherwise specified. For Bookings already confirmed, the Terms and Conditions in force at the time of confirmation shall continue to apply, unless the changes are required by mandatory provisions of law.
The date of the latest update of these Terms and Conditions is indicated below. We invite the Guest to periodically review this page to check for any updates.
Last updated: 05 March 2026